Shipping, Taxes & Returns

 

SEPTEMBER 2020: LIGHTDREAM IS CURRENTLY BUSINESS AS USUAL BUT THE FOLLOWING NORMAL DELIVERY TIMES ARE AFFECTED. FOR AUSTRALIA, EXPRESS POST MAY TAKE AN ADDITIONAL DAY AND INTERNATIONAL ORDERS MAY TAKE AN ADDITIONAL FEW DAYS TO A FEW WEEKS TO BE DELIVERED.

 

PRICES & TAXES

Prices are in Australian Dollars (AUD) and exclusive of GST (Goods and Services Tax). GST is only applicable to orders having an Australian delivery address. To convert AUD to your currency click here for XE Currency Converter.
For international customers, please note your order may be subject to import taxes. Lightdream does not collect taxes for foreign countries.

SHIPPING FEES AND DELIVERIES
AUSTRALIA

Orders will be shipped within 24 hours of confirmation of payment but are normally shipped the same day the order is placed (Mon-Fri). Please check your email (including junk folder) for updates on shipping.

Orders under $100.00 Fee: $10.00 Delivery: 4+ business days
Orders $100.00 and over Free delivery Delivery: 4+ business days
Express Post Fee: $15.00 Delivery next business day: East coast capital cities, Adelaide
ALTERNATIVE DELIVERIES

PO Boxes are acceptable as we ship by post.
24/7 Parcel Lockers are widely available in a number of cities. Check your closest parcel locker here.
Uber is available in Sydney. Deliveries are usually within two hours of the order being placed. Cost is Uber charge.

PAYMENT
EFT or Credit/Debit Card. Select option on the checkout page.

INTERNATIONAL ORDERS
Standard Post International Fee: $20.00 or 35.00AUD Delivery: 6+ bus. days
Express Post International Fee: $40.00 or 55.00AUD Delivery: 4+ bus. days

Order directly online from the following countries.
USA, UK, NZ, Canada, Cyprus, Germany, France, Spain, Italy, Israel, Portugal, Switzerland, HK, Singapore, Japan and Vietnam.
If your country is not listed please contact us on our Contact page.

PAYMENT
Credit/Debit Card.

TRACKING

The tracking number for your order will be emailed to you after dispatch.

ORDERS: CANCELLATIONS & RETURNS

Customers who wish to cancel their order after payment please contact us by phone or email asap. There is no penalty for cancellation. Customers who wish to return goods that they have purchased please contact us by email with details. Provided you contact us within 30 days of delivery and the goods are unused, unopened and in the same condition as shipped, you will receive a full refund.
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